Omni Inbox

Every channel in one inbox, with templates and routing.

Odoo 19.0 & 20.0Discuss / MarketingOPL-1 licenseNo Enterprise required

What it does

WhatsApp, Telegram, Instagram and web chat in one inbox with assignment rules, template governance and AI-assisted replies.

Unified conversation list with channel, assignee, SLA and unread count
Webhook adapters for WhatsApp Cloud, Telegram and web chat; generic adapter for others
Signature verification and idempotent delivery by external message ID
Template library with approval status and variable validation
Round-robin, load-balanced or keyword assignment within working hours
24-hour messaging window enforcement for WhatsApp
Draft reply helper left to an optional LLM bridge (off by default)
Conversation tags, notes and a close action for follow-up

Captured from a live Odoo database with the module installed. Click any screen to enlarge it.

Everything is stored in standard Odoo models, so data stays queryable and exportable.

Depends on mail, contacts, web. No Enterprise edition and no third-party Python service is required.

Download the module from Odoo Apps, or add the repository and update the app list.
Install “Omni Inbox” from the Apps menu.
Assign the user and manager groups under Settings → Users.
Configure the module from its own menu, then run one record end to end.

Short answers before you install.

Which Odoo versions are supported?

Odoo 19.0 and Odoo 20.0. Each series ships as its own branch, so the manifest version always matches the server.

Do I need Odoo Enterprise?

No. The module runs on Odoo Community and depends only on mail, contacts, web.

How is it licensed?

OPL-1 (Odoo Proprietary License). One purchase covers the databases you operate.

How do I get help?

Write to alex@web4theme.com with your Odoo version and a short description; we answer within one business day.

WhatsApp, Telegram, Instagram and web chat in one inbox with assignment rules, template governance and AI-assisted replies.

Other apps from the same suite.